Customer Service Agreement for Faux Buttercream Masterclass
**1. Introduction:**
This Customer Service Agreement (“Agreement”) outlines the terms and conditions of enrollment in the Faux Buttercream Masterclass provided by Gotta Have Cake (“we”, “us”, or “our”). By enrolling in the course, you agree to abide by the terms set forth in this Agreement.
**2. Course Access and Content:**
- Full access to the course will be provided upon receipt of payment, as per the payment plan chosen.
- The course is hosted on Kajabi, and participants can watch at their own pace, download course materials, and leave comments within each module.
- The content of the course is the intellectual property of Gotta Have Cake and may not be distributed, shared, or reproduced without written consent.
**3. Payment Terms:**
- Payment options are clearly stated on the website.
- All sales are final after 48 hours of purchase, as outlined in the refund policy.
**4. Support and Interaction:**
- Participants will have access to a Facebook support group. You will be directed to a module if your question is covered within a particular module.
- We will endeavor to respond to comments and queries within a reasonable time frame, referring to the appropriate course modules if necessary.
**5. Upsell Offers:**
- Any additional offers, discounts, or upsells made available during or after the purchase must be availed as per the terms mentioned at the time of the offer.
**6. Disclaimer:**
- While every effort has been made to provide accurate and valuable information, we cannot guarantee specific results from the implementation of the techniques taught in the course.
- Faux buttercream used in the course is inedible, and we advise against using real cake with the faux buttercream.
**7. Limitation of Liability:**
- We shall not be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of income, arising out of or related to this Agreement.
**8. Changes to the Agreement:**
- We reserve the right to modify this Agreement at any time. Continued use of the course after changes constitute acceptance of the new terms.
**9. Governing Law:**
- The laws of Virginia shall govern this Agreement.
**10. Contact Information:**
- For any questions, concerns, or support, please contact us at [email protected].